Privacy Policy

Last Updated: 19 September 2026

APkart Online Store ("APkart", "we", "us", or "our") operates the APkart website, mobile application, and related online shopping services (collectively, the "Platform").

APkart is a local online shopping and marketplace platform that allows customers to browse products, place orders, receive products from participating local stores/sellers, and communicate with us regarding orders and services.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you use APkart.

By using the APkart Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect only information that is reasonably necessary to provide and improve our services.

1.1 Account and Contact Information

When you create or use an APkart account, we may collect:

• Full name

• Mobile phone number

• Email address, where provided

• Password or authentication information

• Profile information that you choose to provide

1.2 Delivery and Address Information

When you place an order, we may collect information necessary to complete delivery, including:

• Delivery address

• Area/locality

• Postal code

• Address instructions

• Contact information required for delivery

If you provide your device location or use location-related features, we may use location information to help identify your delivery location, determine service availability, or improve address selection.

1.3 Order and Transaction Information

When you use APkart to place an order, we may collect:

• Products ordered

• Quantity and price

• Order date and time

• Order status

• Delivery information

• Applied coupons, discounts or offers

• Payment status and transaction reference information

Payment information may be processed through third-party payment service providers. APkart does not need to store your complete card, UPI or banking credentials when those credentials are handled directly by the payment provider.

1.4 Communications and Customer Support

If you contact us through phone, email, chat, WhatsApp, contact forms, or other support channels, we may collect information contained in those communications to respond to your request and provide customer support.

1.5 Reviews and User-Submitted Content

If APkart provides features such as ratings, reviews, comments, photographs, or other user submissions, we may collect and display the information you choose to submit.

Please avoid submitting sensitive personal information in reviews, comments, photographs, or other publicly visible areas of the Platform.

1.6 Search and Usage Information

We may collect information about how you use APkart, such as:

• Search queries

• Products or categories viewed

• Pages or screens visited

• Features used

• Date and time of activity

• App errors and technical logs

• General usage and performance information

This information may be used to improve search, product discovery, app performance, and the overall APkart experience.

1.7 Device and Technical Information

Depending on how you use the Platform, we may collect limited technical information such as:

• Device type and model

• Operating system and version

• App version

• IP address

• Network information

• Browser information when using the website

• Crash and diagnostic information

• Other technical information required to maintain security and functionality

We do not collect information merely because it is technically available on your device. We use only information that is necessary for the relevant functionality or legitimate business purpose.

2. Location Information

APkart may request access to your device location when location information is needed for features such as:

• Selecting or confirming a delivery location

• Helping determine whether APkart services are available in your area

• Improving address selection

• Supporting delivery-related functionality

Location access is subject to the permissions you provide through your device.

APkart does not use your location for unrelated purposes.

If location access is not required for a particular feature, you may be able to continue using other parts of the Platform without granting location permission.

3. How We Use Your Information

We may use the information we collect to:

1. Create and manage your APkart account.

2. Process and fulfil orders.

3. Arrange delivery of products.

4. Confirm your address and service availability.

5. Process or facilitate payment and refunds.

6. Provide customer support.

7. Communicate with you about orders, delivery, cancellations, refunds and service-related matters.

8. Send promotional communications, offers and updates where permitted.

9. Improve product search, recommendations and the shopping experience.

10. Monitor and improve app and website performance.

11. Detect, prevent and investigate fraud, misuse, security incidents and unauthorized activity.

12. Maintain records required for business, accounting, tax and legal purposes.

13. Comply with applicable laws, regulations and lawful requests.

14. Protect the rights, property and safety of APkart, our customers, sellers and service providers.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share information when necessary to provide APkart services, including with the following categories of recipients:

4.1 Local Stores, Sellers and Marketplace Partners

Where an order is fulfilled by a participating local store, seller or marketplace partner, we may share the information reasonably necessary to fulfil the order, such as:

• Customer name

• Delivery address

• Contact number

• Order details

• Delivery instructions

Such information is shared only for purposes connected with order fulfilment and service delivery.

4.2 Delivery and Logistics Providers

We may share necessary delivery information with delivery personnel or logistics/service providers so that an order can be delivered to you.

4.3 Payment Service Providers

Payment-related information may be shared with or processed by payment gateways and other payment service providers when required to process transactions, refunds or related payment activities.

4.4 Technology and Service Providers

We may use trusted service providers for functions such as:

• Hosting

• Cloud services

• App infrastructure

• Analytics

• Notifications

• Customer support

• Security

• Error and crash monitoring

• Payment processing

These providers may process information only as necessary to provide their services to APkart and subject to applicable contractual or legal requirements.

4.5 Legal and Regulatory Requirements

We may disclose information where required by applicable law, court order, government authority, legal process, or when reasonably necessary to protect the rights, safety or property of APkart, our users, sellers or others.

4.6 Business Transfers

If APkart undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, user information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.

5. Promotional Communications

We may contact you regarding:

• Orders

• Delivery

• Account or service information

• Offers and discounts

• New products

• APkart promotions

You may opt out of promotional communications where an opt-out mechanism is provided.

Please note that service-related communications, such as order confirmations, delivery updates, security notices and important account messages, may still be sent when necessary to provide the service.

6. Data Security

We use reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

Information transmitted between your device and our servers may be protected using appropriate encryption technologies where supported.

However, no internet-based service can guarantee absolute security. You should use a strong password where applicable and avoid sharing your account credentials with others.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services and fulfilling orders

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud and abuse

• Meeting accounting, tax and legal obligations

• Enforcing agreements and protecting our rights

When information is no longer required for these purposes, we may delete, anonymize or securely dispose of it in accordance with applicable law and our internal retention practices.

8. Account and Data Deletion

If you have an APkart account, you may request deletion of your account and associated personal information.

You can submit an account deletion request by contacting:

Email: contact@apkart.in
Phone: 9908554066

Please include the mobile number or email address associated with your APkart account so that we can identify and verify the request.

Certain information may need to be retained where required by law, for legitimate business records, fraud prevention, dispute resolution, security, or other legally permitted purposes.

Where information is required to be retained, we will retain only what is necessary for the applicable purpose.

9. Children's Privacy

APkart is a general shopping and marketplace service and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes unrelated to providing the service.

If you believe that a child has provided personal information to APkart without appropriate authorization, please contact us at contact@apkart.in.

10. Third-Party Services and Links

APkart may use third-party services such as payment providers, mapping services, analytics services, hosting providers, notification services, or other technology providers.

Third-party services may have their own privacy policies and terms. We encourage users to review the privacy policies of those services where applicable.

APkart may also provide links to third-party websites. We are not responsible for the privacy practices of websites or services that we do not control.

11. Cookies and Similar Technologies

The APkart website may use cookies and similar technologies to:

• Maintain website functionality

• Remember preferences

• Improve performance

• Understand website usage

• Improve the shopping experience

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of your account and personal information

• Withdraw consent where processing is based on consent

• Opt out of certain promotional communications

Requests can be made using the contact details provided below.

We may need to verify your identity before completing certain requests to protect your account and personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make significant changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through the Platform.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way APkart handles personal information, please contact us:

APkart Online Store
5-8-15, Janga Reddy St,
Peddapuram, Andhra Pradesh – 533437, India

Email: contact@apkart.in
Phone: 9908554066

You may also use the contact form available on the APkart website.

15. Effective Date

This Privacy Policy is effective from 19 September 2026.

APkart Online Store
Website: apkart.in