Shipping Policy

Shipping & Delivery Policy

Last Updated: 19 September 2026

APkart Online Store ("APkart", "we", "us", or "our") provides online shopping and local delivery services through our website and mobile application.

This Shipping & Delivery Policy explains how orders are processed and delivered to customers.

1. Delivery Areas

APkart currently provides delivery within selected service areas in and around Kakinada, subject to product availability and delivery coverage.

Delivery availability may depend on the customer's address and the participating local store or seller.

You can confirm whether delivery is available to your location during the ordering process.

2. Order Processing

After you place an order:

  1. APkart receives and verifies the order.

  2. Product availability is confirmed with the relevant local store or seller.

  3. The order is prepared for delivery.

  4. The order is handed over for delivery.

  5. The order is delivered to the address provided by the customer.

Order processing time may vary depending on product availability, store operating hours, order volume and other local conditions.

3. Delivery Time

APkart currently provides scheduled/local delivery and does not offer guaranteed instant delivery.

Most eligible orders are generally delivered within the applicable delivery timeframe communicated during checkout or after order confirmation.

Delivery time may vary due to:

  • Product availability

  • Store processing time

  • Customer location

  • Order volume

  • Weather conditions

  • Traffic or local conditions

  • Holidays and festival periods

  • Other circumstances beyond APkart's reasonable control

For certain products or locations, delivery may take longer.

4. Free Delivery

APkart may offer free delivery on eligible orders.

Free delivery availability may depend on:

  • Minimum order value

  • Delivery location

  • Promotional campaigns

  • Product or seller conditions

  • Other applicable offer terms

If any delivery charge applies, it will be displayed to the customer before the order is placed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please provide:

  • Correct house/building number

  • Street/locality

  • Area

  • PIN code

  • Valid mobile number

  • Useful delivery instructions, where required

APkart may contact the customer if additional information is required to complete delivery.

6. Customer Availability

Customers should be available at the delivery address or arrange for an authorized person to receive the order.

If the customer is unavailable, unreachable, or provides an incorrect address, delivery may be delayed or rescheduled.

Additional delivery attempts may be subject to APkart's applicable policies.

7. Product Availability

APkart works with participating local stores and sellers. Product availability may therefore change after an order is placed.

If an ordered product becomes unavailable, APkart may:

  • Contact the customer regarding available alternatives;

  • Remove the unavailable item from the order;

  • Adjust the order total where applicable; or

  • Cancel the unavailable item/order as appropriate.

Any applicable refund will be processed according to APkart's Refund and Cancellation Policy and the payment method used.

8. Product Substitution

APkart or the participating store/seller will not substitute a product with a different product without appropriate customer confirmation, where such confirmation is required.

If a suitable alternative is available, the customer may be contacted before the substitution.

9. Delivery Delays

While we make reasonable efforts to deliver orders within the communicated timeframe, delays may occur due to circumstances such as:

  • Severe weather

  • Traffic

  • Local disruptions

  • High order volume

  • Store delays

  • Product availability

  • Technical issues

  • Government restrictions

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate significant delivery delays to the customer.

10. Order Cancellation Before Delivery

Customers may request cancellation before the order has been dispatched, subject to the applicable cancellation terms.

Once an order has been dispatched or delivered to the delivery process, cancellation may not be possible.

For cancellation and refund details, please refer to APkart's Cancellation and Refund Policy.

11. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable;

  • The provided address is incorrect or incomplete;

  • The customer cannot be contacted;

  • Access to the delivery location is not possible; or

  • The customer refuses to accept the order without a valid reason.

APkart may contact the customer to arrange another delivery attempt where reasonably possible.

12. Damaged or Incorrect Products

Customers should check the order at the time of delivery where possible.

If you receive:

  • A damaged product

  • An incorrect product

  • A missing product

  • A product that does not match your order

please contact APkart customer support as soon as possible.

Depending on the product and circumstances, APkart may arrange a replacement, refund, return, or other appropriate resolution.

Certain products may have specific return or replacement conditions.

13. Perishable and Temperature-Sensitive Products

APkart may offer packaged grocery and beverage products available from participating local stores.

Fresh, refrigerated, frozen, or temperature-sensitive products may have specific handling and delivery conditions.

Product availability for such items may depend on the participating store's ability to safely fulfil the order.

14. Delivery Confirmation

An order may be considered delivered when it is handed over to:

  • The customer;

  • An authorized person at the delivery address; or

  • Another person reasonably identified as receiving the order on the customer's behalf.

Where available, APkart may use delivery confirmation methods such as OTP, delivery status updates, or other reasonable confirmation methods.

15. Contact Us

If you have questions about your order or delivery, please contact APkart:

APkart Online Store

5-8-15, Janga Reddy St,
Peddapuram, Andhra Pradesh – 533437, India

Email: contact@apkart.in
Phone: 9908554066

Website: apkart.in

For an existing order, please provide your order ID when contacting customer support.

16. Changes to This Policy

APkart may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, business practices, or applicable requirements.

The latest version will be published on the APkart website.

APkart — Your Local Online Store