Return Policy

Return, Replacement & Refund Policy

Last Updated: 19 September 2026

APkart Online Store ("APkart", "we", "us", or "our") provides online shopping services through our website and mobile application.

This policy explains the conditions under which customers may request a return, replacement, cancellation, or refund for products purchased through APkart.

1. Our Return Policy

Return, replacement, and refund eligibility depends on the product category, condition of the product, and reason for the request.

Some products may be non-returnable for hygiene, safety, quality, or regulatory reasons.

Customers should check the product and order at the time of delivery whenever reasonably possible.

2. Damaged, Wrong or Missing Products

If you receive:

  • A damaged product

  • A wrong product

  • A missing item

  • A product that is materially different from the product ordered

please contact APkart customer support as soon as possible.

For certain products, we may request photographs, videos, packaging details, or other information to verify the issue.

Depending on the circumstances, APkart may provide:

  • Replacement

  • Refund

  • Return

  • Partial refund, where appropriate

  • Another reasonable resolution

3. Grocery and Food Products

Because many grocery and food products are consumable and may have limited shelf life, opened, used, consumed, or correctly supplied grocery products are generally not eligible for return.

However, customers may contact APkart if a grocery product is:

  • Damaged at delivery

  • Wrongly supplied

  • Missing

  • Expired

  • Leaking or visibly defective

  • Significantly different from what was ordered

Any eligible resolution will be assessed based on the product and circumstances.

4. Beauty and Personal Care Products

For hygiene and safety reasons, products such as:

  • Cosmetics

  • Makeup

  • Skin-care products

  • Hair-care products

  • Personal-care products

  • Soaps

  • Shampoos

  • Hand wash

  • Oral-care products

  • Fragrances

may not be returnable once opened, used, or unsealed.

If such a product arrives damaged, defective, expired, or incorrect, please contact APkart customer support promptly.

5. Electronics and Mobile Accessories

Electronics, mobile accessories, computer accessories, and other technology products may be eligible for return or replacement depending on the product and seller's applicable return conditions.

Products may need to be:

  • Unused

  • In original condition

  • Returned with original packaging

  • Returned with accessories and applicable documentation

Products damaged due to misuse, physical damage, liquid damage, unauthorized modification, or improper installation may not be eligible.

Some products may be replacement-only rather than return-and-refund products.

6. Fashion and Other Eligible Products

Where returns are offered for fashion, lifestyle, household, or other eligible products, the product may need to be returned:

  • Unused

  • Unwashed

  • Undamaged

  • With original tags, where applicable

  • With original packaging and accessories

Product-specific return conditions may apply.

7. Non-Returnable Products

The following types of products may generally be non-returnable unless they are received damaged, defective, incorrect, expired, or otherwise covered by applicable consumer rights:

  • Opened or used personal-care products

  • Opened cosmetics and beauty products

  • Food and grocery products that have been opened or consumed

  • Perishable products

  • Products with hygiene or safety restrictions

  • Products specifically marked as non-returnable

  • Products damaged after delivery due to customer misuse

  • Products without required original packaging or accessories where those are necessary for return

8. Return Request Period

Where a product is eligible for return or replacement, the customer should report the issue as soon as possible after delivery.

The applicable return period may vary by product category and may be displayed on the product page, order page, or communicated by APkart.

If a specific return period is provided for a product, that period will apply.

9. How to Request a Return or Replacement

To request a return, replacement, or refund:

  1. Contact APkart customer support.

  2. Provide your order ID.

  3. Tell us the reason for the request.

  4. Provide photographs or other information if requested.

  5. Keep the product and original packaging until the request is resolved.

APkart will review the request and communicate the next steps.

10. Return Verification

For certain products, APkart or the relevant seller may need to verify the condition of the product before approving a return, replacement, or refund.

A request may be rejected if the product does not meet the applicable return conditions.

11. Refunds

If a refund is approved, the amount will generally be refunded using the original payment method or another appropriate method depending on the transaction.

The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or payment method.

For Cash on Delivery orders, APkart may contact the customer to arrange an appropriate refund method.

12. Cancellation Before Delivery

Customers may request cancellation before an order is dispatched, subject to applicable product and order conditions.

Once an order has been dispatched, cancellation may not be possible.

If an order cannot be fulfilled because a product is unavailable, APkart may cancel the affected item/order and provide an applicable refund.

13. Return Pickup

Where a return is approved and pickup is available, APkart or its delivery/service partner may arrange collection of the product.

In some cases, the customer may be required to return the product through an instructed method.

Return pickup availability may vary by location, product, seller, and reason for return.

14. Exchanges and Replacements

Where a replacement is approved, APkart may provide the same product or, where appropriate and agreed with the customer, another suitable resolution.

Replacement availability depends on stock and seller availability.

15. Promotional and Discounted Products

Products purchased under special offers, discounts, Buy 1 Get 1 offers, combo offers, festival promotions, or other promotional campaigns may have specific return or refund conditions.

The applicable offer terms will apply to such orders.

16. Products Purchased from Marketplace Sellers

Some products available through APkart may be supplied by participating local stores or marketplace sellers.

The seller may have product-specific return, warranty, or replacement conditions. APkart may coordinate with the seller to resolve eligible customer requests.

However, APkart will continue to assist customers through its customer support channels for orders placed through the APkart Platform.

17. Manufacturer Warranty

Where a product is covered by a manufacturer's warranty, warranty claims may need to be handled according to the manufacturer's warranty terms.

APkart may assist the customer with the applicable process where reasonably possible.

Manufacturer warranty does not automatically mean that a product is eligible for return or refund through APkart.

18. Refunds for Unavailable Products

If an ordered product becomes unavailable after the order is placed and payment has already been made, APkart may cancel the unavailable item and process an applicable refund.

The refund amount will normally correspond to the amount paid for the unavailable item, subject to applicable adjustments.

19. Customer Responsibility

Customers are responsible for:

  • Providing accurate order and delivery information

  • Checking products at delivery where reasonably possible

  • Reporting eligible issues promptly

  • Following product-specific return instructions

  • Keeping products and packaging in suitable condition when a return is requested

20. Contact Us

For return, replacement, cancellation, or refund requests, contact:

APkart Online Store

5-8-15, Janga Reddy St,
Peddapuram, Andhra Pradesh – 533437, India

Email: contact@apkart.in
Phone: 9908554066

Please provide your Order ID when contacting customer support.

21. Changes to This Policy

APkart may update this Return, Replacement & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version will be published on the APkart website.

APkart — Your Local Online Store